Refunds & Cancellations

I have never, since I started making jewellery, had to do a refund. This is because the bride is involved in the entire design process. She knows exactly what materials I am using, what the design will be, and when she will get the jewellery. So, the bride has always been happy with the final product. While I hope that I never have to refund something, here are some rules in place in case I ever need to in the future:
  • If you have not yet paid the material deposit, you can cancel with no charge, because you have not formally booked yet.
  • If you decide you wish to cancel after formally booking (ie; paying the material deposit), you do NOT have to pay the remaining balance. However, the material deposit will not be refunded, because by this time, I will have already ordered the materials/beads.
  • You can cancel at any time. Even after I have made all the jewellery and you decide it is not suitable or you have found the perfect thing somewhere else. But the material deposit will not be refunded.
  • If there are any changes to the wedding party, please notify me ASAP and I will adjust the final price accordingly. This may involve a partial refund of the material deposit if the wedding party shrinks by one or two people.
 
There are NO refunds after the wedding date. I think everyone can understand this one.
However, life is unpredictable at best, and sometimes weddings or wedding parties don't work out for one reason or another. I'm always ready to listen and exceptions can always be made. If something wild and chaotic comes up that will greatly affect the wedding date, the wedding itself, or the wedding party, please contact me and we can work something out.